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Sample MIS

QIA deals with many aspects of services and many types of service providers at two distinct levels

1. Corporate Level: The questionnaires/surveys are randomly created (if desired) and send to the same types of services provided by the company through out the world. This statistic will assist the corporation to ascertain where the service is being provided at its best.

2. The business unit level: At this level the unit will run its own campaign and if the unit is part of a larger chain the results of surveys could be shared amongst all units at a corporate lever (optional)

Q1. Front office service
Comparison same hotel brand by country
Total :                             22000 Points available 1 to 5 (1 being bad and 5 being excellent) Available Achieved   Comp
Country Rooms Available % of Total Sample Response s Fair Share 1 2 3 4 5 Total Responses Total Points Achievable Total Achieved Points % of Total Achievable
Aus 4000 10% 2000 9% 300 200 600 600 300 2000 10000 6400 64%
India 6000 15% 3000 14% 300 900 1000 500 300 3000 15000 8600 57%
Italy 2500 6% 1500 7% 500 400 600     1500 7500 3100 41%
Mauritius 1500 4% 800 4%   300 400   100 800 4000 2300 58%
Maldives 2000 5% 1200 5% 300 400 300 200   1200 6000 2800 47%
Singapore 7500 19% 5100 23%   500 1500 1000 1600 4600 25500 17500 69%
Spain 8000 20% 3400 15% 500 500 700 1200 300 3200 17000 9900 58%
USA 8000 20% 5000 23% 1200 1000 1500 1300   500 25000 12900 52%
  39500   22000 100%        110000 63500